The Customer Champion

Unlock Revenue with Customer Success

Actionable playbooks and frameworks to make Customer Success your company's undisputed growth engine.

Continuously Measuring and Optimizing Customer Success Metrics

Continuously Measuring and Optimizing Customer Success Metrics

The health scores that drive results: Continuously measuring and optimizing customer success metrics

Tomas
Tomas
Leveraging Tech & Data to Drive Customer Success

Leveraging Tech & Data to Drive Customer Success

Leveraging the right tools and optimizing them to drive what really matters – ensuring customer success.

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Tomas
Fostering a Customer-Centric Culture Across the Organization

Fostering a Customer-Centric Culture Across the Organization

Scaling your customer function. Let’s look at the six things you should be focusing on to get there.

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Tomas
Hiring the Right Talent and Investing in Their Development

Hiring the Right Talent and Investing in Their Development

Build Teams That Own Relationships

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Tomas
Building Your Enterprise CS Framework: From Strategy to Scale Part 7

Building Your Enterprise CS Framework: From Strategy to Scale Part 7

Measuring Success – Proving Your Worth And Ditching Vanity Metrics

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Tomas
Building Your Enterprise CS Framework: From Strategy to Scale Part 6

Building Your Enterprise CS Framework: From Strategy to Scale Part 6

Change Management – Getting Your Adoption Strategy Right

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Tomas
Building Your Enterprise CS Framework: From Strategy to Scale Part 5

Building Your Enterprise CS Framework: From Strategy to Scale Part 5

Leveraging AI – How to Turn Data into Dollars (Not Just Dashboards)

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Tomas
Building Your Enterprise CS Framework: From Strategy to Scale Part 4

Building Your Enterprise CS Framework: From Strategy to Scale Part 4

Sink or Swim: Nailing Data Migration & Technical Implementation

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Tomas
Building Your Enterprise CS Framework: From Strategy to Scale Part 3

Building Your Enterprise CS Framework: From Strategy to Scale Part 3

Stakeholder Alignment And Managing The Relationships That Matter

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Tomas
Building Your Enterprise CS Framework: From Strategy to Scale Part 2

Building Your Enterprise CS Framework: From Strategy to Scale Part 2

How to Turn Months of Guessing into a 12-week Strategic Plan

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Tomas
Building Your Enterprise CS Framework: From Strategy to Scale Part 1

Building Your Enterprise CS Framework: From Strategy to Scale Part 1

Strategic Team Structure for Enterprise Customer Success

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Tomas
Key Considerations for Enterprise CS Operations

Key Considerations for Enterprise CS Operations

8 strategies for deploying revenue-driven Customer Success in large enterprises.

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Tomas